JOVIANDO, Joshua; KURNIAWATI, Kurniawati. The Effects of Overall Service Quality, Customer Value, Customer Trust, and Customer Satisfaction on Customer Loyalty in the Hotel Industry . Jurnal Ekonomi, Bisnis & Entrepreneurship, [S. l.], v. 16, n. 2, p. 156–169, 2022. DOI: 10.55208/3vh9f948. Disponível em: https://jebe.stiepas.org/index.php/jebe/article/view/205. Acesso em: 7 oct. 2026.