RONNY, Ronny. Optimalisasi Layanan Bank Untuk Meminimalkan Ketidakpuasan Nasabah Mengadopsi Internet Banking. Jurnal Ekonomi, Bisnis & Entrepreneurship, [S. l.], v. 12, n. 1, p. 19–30, 2018. DOI: 10.55208/r8c22036. Disponível em: https://jebe.stiepas.org/index.php/jebe/article/view/121. Acesso em: 7 oct. 2026.