MARDIANA, Irma; RUBIYANTI, R. Nurafni. Analisis Kepuasan Pelanggan Berdasarkan Dimensi Servqual Menggunakan Metode Importance Performance Analysis: Studi Pada Indihome Witel Bandung. Jurnal Ekonomi, Bisnis & Entrepreneurship, [S. l.], v. 11, n. 1, p. 47–58, 2017. DOI: 10.55208/08yfpf91. Disponível em: https://jebe.stiepas.org/index.php/jebe/article/view/109. Acesso em: 7 oct. 2026.