Shalsabila, Izzatunnisa’ Habiba, and Rini Safitri. “The Role of Satisfaction in Mediating Self-Service Technology (SST) on Customer Loyalty”. Jurnal Ekonomi, Bisnis & Entrepreneurship, vol. 18, no. 1, June 2024, pp. 216–229, https://doi.org/10.55208/qkn58k72.