Rahayu, Elly, and Wan Mariatul Kifti. “Exploring the Impact of Social Customer Relationship Management on Customer Loyalty Through Customer Satisfaction As a Mediator in Micro, Small, and Medium Enterprises in Koowe, Asahan Regency”. Jurnal Ekonomi, Bisnis & Entrepreneurship, vol. 18, no. 2, Dec. 2024, pp. 427-43, https://doi.org/10.55208/mez5cc30.