Ronny, Ronny. “Optimalisasi Layanan Bank Untuk Meminimalkan Ketidakpuasan Nasabah Mengadopsi Internet Banking”. Jurnal Ekonomi, Bisnis & Entrepreneurship 12, no. 1 (April 15, 2018): 19–30. Accessed October 7, 2026. https://jebe.stiepas.org/index.php/jebe/article/view/121.