The Impact of Destination Image on Revisit Intention Mediation Role by Overall Satisfaction Perspective from Shopping Destination in Bandung, Indonesia

Authors

  • Bob Foster Universitas Informatika dan Bisnis Indonesia, Bandung, Indonesia Author
  • Iwan Sidharta Sekolah Tinggi Ilmu Ekonomi Pasundan, Bandung Author

DOI:

https://doi.org/10.55208/e8c7bn82

Keywords:

Shopping Tourism, Destination Image, Revisit Intention, Overall Satisfaction

Abstract

Currently, the tourism sector is a central issue in the growth of a country. Researchers have proven the critical role of the tourism sector in increasing state revenues through tourist visits, both domestic and foreign tourists. Several previous studies have shown the part of the destination image in increasing the revisit rates. However, multiple research models have differed variations in explaining the influence of the destination image on the tourists' loyalty to revisit shopping destinations. Therefore, this study aims to determine the effect of destination image on tourist revisit intention towards shopping tours in Bandung. The survey approach is used to answer the research objectives. The results prove there is an influence of the destination image on the tourists' revisit intention to shopping tours with 179 samples carried out simultaneously on several shopping tourist destinations in Bandung. Thus, the proper advice to improve the revisit intention is providing facilities and infrastructure as well as exciting experiences for the tourists.

References

Ajzen, I. (2005). Attitudes, personality, and behavior. McGraw-Hill Education (UK).

Alegre, J., & Garau, J. (2010). Tourist satisfaction and dissatisfaction. Annals of tourism research, 37(1), 52-73. https://doi.org/10.1016/j.annals.2009.07.001

Alexandris, K., Kouthouris, C., & Meligdis, A. (2006). Increasing customers' loyalty in a skiing resort: The contribution of place attachment and service quality. International journal of contemporary hospitality management, 18(5), 414-425. https://doi.org/10.1108/09596110610673547

Allameh, S. M., Khazaei Pool, J., Jaberi, A., Salehzadeh, R., & Asadi, H. (2015). Factors influencing sport tourists’ revisit intentions: The role and effect of destination image, perceived quality, perceived value and satisfaction. Asia Pacific Journal of Marketing and Logistics, 27(2), 191-207. https://doi.org/10.1108/APJML-12-2013-0159

Altintzoglou, T., Heide, M., & Borch, T. (2016). Food souvenirs: buying behaviour of tourists in Norway. British Food Journal, 118(1), 119-131. https://doi.org/10.1108/BFJ-05-2015-0190

Andreasen, A. R. (1995). Marketing social change: Changing behavior to promote health, social development, and the environment (p. 101). San Francisco: Jossey-Bass.

ASEAN (2008) ASEAN Economic community blueprint http://asean.org/wp-content/uploads/archive/5187-10.pdf

Bianchi, C., & Pike, S. (2011). Antecedents of destination brand loyalty for a long-haul market: Australia's destination loyalty among Chilean travelers. Journal of Travel & Tourism Marketing, 28(7), 736-750. https://doi.org/10.1080/10548408.2011.611742

Bolton, R. N., & Drew, J. H. (1991). A longitudinal analysis of the impact of service changes on customer attitudes. Journal of marketing, 55(1), 1-9. https://doi.org/10.1177/002224299105500101

Campo-Martínez, S., Garau-Vadell, J. B., & Martínez-Ruiz, M. P. (2010). Factors influencing repeat visits to a destination: The influence of group composition. Tourism Management, 31(6), 862-870. https://doi.org/10.1016/j.tourman.2009.08.013

Chen, C. F., & Myagmarsuren, O. (2010). Exploring relationships between Mongolian destination brand equity, satisfaction and destination loyalty. Tourism Economics, 16(4), 981-994. https://doi.org/10.5367/te.2010.0004

Chen, C. F., & Phou, S. (2013). A closer look at destination: Image, personality, relationship and loyalty. Tourism management, 36, 269-278. https://doi.org/10.1016/j.tourman.2012.11.015

Chen, C. M., Chen, S. H., & Lee, H. T. (2011). The destination competitiveness of Kinmen's tourism industry: exploring the interrelationships between tourist perceptions, service performance, customer satisfaction and sustainable tourism. Journal of Sustainable Tourism, 19(2), 247-264. https://doi.org/10.1080/09669582.2010.517315

Cheng, T. M., & Lu, C. C. (2013). Destination image, novelty, hedonics, perceived value, and revisiting behavioral intention for island tourism. Asia Pacific Journal of Tourism Research, 18(7), 766-783. https://doi.org/10.1080/10941665.2012.697906

Chew, E. Y. T., & Jahari, S. A. (2014). Destination image as a mediator between perceived risks and revisit intention: A case of post-disaster Japan. Tourism Management, 40, 382-393. https://doi.org/10.1016/j.tourman.2013.07.008

Chi, C. G. Q., & Qu, H. (2008). Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach. Tourism management, 29(4), 624-636. https://doi.org/10.1016/j.tourman.2007.06.007

Choi, J. G., Tkachenko, T., & Sil, S. (2011). On the destination image of Korea by Russian tourists. Tourism Management, 32(1), 193-194. https://doi.org/10.1016/j.tourman.2009.12.002

Cronin Jr, J. J., & Taylor, S. A. (1992). Measuring service quality: a reexamination and extension. Journal of marketing, 56(3), 55-68. https://doi.org/10.1177/002224299205600304

Donohue P, Power N (2014) Linking career anchors and social cognitive frameworks: developing an interview instrument. In: SIGSIM-CPR '14 Proceedings of the 52nd ACM conference on Computers and people research, Singapore, 29–31 May 2014. https://doi.org/10.1145/2599990.2600010

Fornell, C. (1992). A national customer satisfaction barometer: the Swedish experience. Journal of marketing, 56(1), 6-21. https://doi.org/10.1177/002224299205600103

Foster, B. (2018). Validation on Destination Image Attribute Towards Indonesian Tourist. Saudi Journal of Business and Management Studies, 3(6), 743-748. DOI:10.21276/sjbms.2018.3.6.20

Foster, B., & Sidharta, I. (2019). A Perspective from Indonesian tourists: the influence of destination image on revisit intention. Journal of Applied Business Research (JABR), 35(1), 29-34.

Goddard, J., Molyneux, P., & Wilson, J. O. (2004). Dynamics of growth and profitability in banking. Journal of Money, Credit and Banking, 1069-1090. https://doi.org/10.1353/mcb.2005.0015

Grönroos, C. (1984). A service quality model and its marketing implications. European Journal of marketing, 18(4), 36-44. https://doi.org/10.1108/EUM0000000004784

Gujarati DN (2003) Basic econometrics. 4th ed. New York: McGrawHill.

Gumanti TA (2000) Accounting information and the underpricing of Indonesian initial public offerings. PhD’s Thesis, Australia: Edith Cowan University.

Hallmann, K., Zehrer, A., & Müller, S. (2015). Perceived destination image: An image model for a winter sports destination and its effect on intention to revisit. Journal of Travel Research, 54(1), 94-106. https://doi.org/10.1177/0047287513513161

Hedge SP, Miller RE (1996) The informational role of debt and the pricing of initial public offerings. In: Levis M (Ed) Empirical issues in raising equity capital. Amsterdam: Elsevier, 151–174.

Hui, T. K., Wan, D., & Ho, A. (2007). Tourists’ satisfaction, recommendation and revisiting Singapore. Tourism management, 28(4), 965-975. https://doi.org/10.1016/j.tourman.2006.08.008

International Labour Organization (ILO) (2016) Labour overview of Latin America and the Caribbean. ILO, Lima.

Josiassen, A., Assaf, A. G., Woo, L., & Kock, F. (2016). The imagery–image duality model: an integrative review and advocating for improved delimitation of concepts. Journal of Travel Research, 55(6), 789-803. https://doi.org/10.1177/0047287515583358

Kock, N. (2014). Advanced mediating effects tests, multi-group analyses, and measurement model assessments in PLS-based SEM. International Journal of e-Collaboration (IJeC), 10(1), 1-13. DOI: 10.4018/ijec.2014010101

Kim, S. H., Holland, S., & Han, H. S. (2013). A structural model for examining how destination image, perceived value, and service quality affect destination loyalty: A case study of Orlando. International Journal of Tourism Research, 15(4), 313-328. https://doi.org/10.1002/jtr.1877

Kim, H. B., & Lee, S. (2015). Impacts of city personality and image on revisit intention. International Journal of Tourism Cities, 1(1), 50-69. https://doi.org/10.1108/IJTC-08-2014-0004

Kong, W. H., & Chang, T. Z. (2012). The role of souvenir shopping in a diversified Macau destination portfolio. Journal of Hospitality Marketing & Management, 21(4), 357-373. https://doi.org/10.1080/19368623.2011.615022

Kong, W. H., & Chang, T. Z. (2016). Souvenir shopping, tourist motivation, and travel experience. Journal of Quality Assurance in Hospitality & Tourism, 17(2), 163-177. https://doi.org/10.1080/1528008X.2015.1115242

Kozak, M., & Rimmington, M. (2000). Tourist satisfaction with Mallorca, Spain, as an off-season holiday destination. Journal of travel research, 38(3), 260-269. https://doi.org/10.1177/004728750003800308

Lanine G, Vennet RV (2005) Failure prediction in the Russian bank sector with logit and trait recognition models: Working paper. Ghent University, Belgium.

Lehto, X. Y., Cai, L. A., O’Leary, J. T., & Huan, T. C. (2004). Tourist shopping preferences and expenditure behaviours: The case of the Taiwanese outbound market. Journal of Vacation Marketing, 10(4), 320-332. https://doi.org/10.1177/135676670401000404

LeHew, M. L., & Wesley, S. C. (2007). Tourist shoppers' satisfaction with regional shopping mall experiences. International Journal of Culture, Tourism and Hospitality Research, 1(1), 82-96. https://doi.org/10.1108/17506180710729628

Lin, L., & Mao, P. C. (2015). Food for memories and culture–A content analysis study of food specialties and souvenirs. Journal of Hospitality and Tourism Management, 22, 19-29. https://doi.org/10.1016/j.jhtm.2014.12.001

Loi, L. T. I., So, A. S. I., Lo, I. S., & Fong, L. H. N. (2017). Does the quality of tourist shuttles influence revisit intention through destination image and satisfaction? The case of Macao. Journal of Hospitality and Tourism Management, 32, 115-123. https://doi.org/10.1016/j.jhtm.2017.06.002

Makkonen, T. (2016). Cross-border shopping and tourism destination marketing: the case of Southern Jutland, Denmark. Scandinavian journal of hospitality and tourism, 16(sup1), 36-50. https://doi.org/10.1080/15022250.2016.1244506

McKercher, B., & Wong, D. Y. (2004). Understanding tourism behavior: Examining the combined effects of prior visitation history and destination status. Journal of Travel Research, 43(2), 171-179. https://doi.org/10.1177/0047287504268246

Mechinda, P., Serirat, S., & Gulid, N. (2009). An examination of tourists' attitudinal and behavioral loyalty: Comparison between domestic and international tourists. Journal of vacation marketing, 15(2), 129-148. https://doi.org/10.1177/1356766708100820

Morais, D. B., & Lin, C. H. (2010). Why do first-time and repeat visitors patronize a destination?. Journal of Travel & Tourism Marketing, 27(2), 193-210. https://doi.org/10.1080/10548401003590443

Oliver, R. L. (1993). Cognitive, affective, and attribute bases of the satisfaction response. Journal of consumer research, 20(3), 418-430. https://doi.org/10.1086/209358

Papadimitriou, D., Apostolopoulou, A., & Kaplanidou, K. (2015). Destination personality, affective image, and behavioral intentions in domestic urban tourism. Journal of Travel Research, 54(3), 302-315. https://doi.org/10.1177/0047287513516389

Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of marketing, 49(4), 41-50. https://doi.org/10.1177/002224298504900403

Prayag, G. (2009). Tourists'evaluations of destination image, satisfaction, and future behavioral intentions—the case of mauritius. Journal of Travel & Tourism Marketing, 26(8), 836-853. https://doi.org/10.1080/10548400903358729

Prayag, G., Hosany, S., Muskat, B., & Del Chiappa, G. (2017). Understanding the relationships between tourists’ emotional experiences, perceived overall image, satisfaction, and intention to recommend. Journal of Travel Research, 56(1), 41-54. https://doi.org/10.1177/0047287515620567

Qu, H., Kim, L. H., & Im, H. H. (2011). A model of destination branding: Integrating the concepts of the branding and destination image. Tourism management, 32(3), 465-476. https://doi.org/10.1016/j.tourman.2010.03.014

Ramkissoon, H., Uysal, M., & Brown, K. (2011). Relationship between destination image and behavioral intentions of tourists to consume cultural attractions. Journal of Hospitality Marketing & Management, 20(5), 575-595. https://doi.org/10.1080/19368623.2011.570648

Ramseook-Munhurrun, P., Seebaluck, V. N., & Naidoo, P. (2015). Examining the structural relationships of destination image, perceived value, tourist satisfaction and loyalty: case of Mauritius. Procedia-Social and Behavioral Sciences, 175, 252-259. https://doi.org/10.1016/j.sbspro.2015.01.1198

Stylos, N., Vassiliadis, C. A., Bellou, V., & Andronikidis, A. (2016). Destination images, holistic images and personal normative beliefs: Predictors of intention to revisit a destination. Tourism Management, 53, 40-60. https://doi.org/10.1016/j.tourman.2015.09.006

Stylos, N., Bellou, V., Andronikidis, A., & Vassiliadis, C. A. (2017). Linking the dots among destination images, place attachment, and revisit intentions: A study among British and Russian tourists. Tourism Management, 60, 15-29. https://doi.org/10.1016/j.tourman.2016.11.006

Swanson, K. K., & Horridge, P. E. (2006). Travel motivations as souvenir purchase indicators. Tourism management, 27(4), 671-683. https://doi.org/10.1016/j.tourman.2005.03.001

Tian-Cole, S., & Cromption, J. (2003). A conceptualization of the relationships between service quality and visitor satisfaction, and their links to destination selection. Leisure studies, 22(1), 65-80. https://doi.org/10.1080/02614360306572

Tosun, C., Dedeoğlu, B. B., & Fyall, A. (2015). Destination service quality, affective image and revisit intention: The moderating role of past experience. Journal of Destination Marketing & Management, 4(4), 222-234. https://doi.org/10.1016/j.jdmm.2015.08.002

Tosun, C., Temizkan, S. P., Timothy, D. J., & Fyall, A. (2007). Tourist shopping experiences and satisfaction. International Journal of Tourism Research, 9(2), 87-102. https://doi.org/10.1002/jtr.595

Um, S., Chon, K., & Ro, Y. (2006). Antecedents of revisit intention. Annals of tourism research, 33(4), 1141-1158. https://doi.org/10.1016/j.annals.2006.06.003

Wang, C. Y., & Hsu, M. K. (2010). The relationships of destination image, satisfaction, and behavioral intentions: An integrated model. Journal of Travel & Tourism Marketing, 27(8), 829-843. https://doi.org/10.1080/10548408.2010.527249

Weiermair, K. (2000). Tourists’ perceptions towards and satisfaction with service quality in the cross-cultural service encounter: implications for hospitality and tourism management. Managing Service Quality: An International Journal, 10(6), 397-409. https://doi.org/10.1108/09604520010351220

Wijaya, S., King, B., Morrison, A., & Nguyen, T. H. (2017). Destination encounters with local food: The experience of international visitors in Indonesia. Tourism Culture & Communication, 17(2), 79-91. https://doi.org/10.3727/109830417X14966810027526

Published

15-10-2021

How to Cite

Foster, B., & Sidharta, I. (2021). The Impact of Destination Image on Revisit Intention Mediation Role by Overall Satisfaction Perspective from Shopping Destination in Bandung, Indonesia. Jurnal Ekonomi, Bisnis & Entrepreneurship, 15(2), 46-60. https://doi.org/10.55208/e8c7bn82